Dr. Reddy’s Laboratories Ltd.
21.9.2017 #customerexperience
Lindstrom strengthening the trust of Dr. Reddy’s Laboratories to serve them better.
Dr Reddy’s Laboratories (DRL), a global pharmaceutical company is among the top three API players in world. The company started its operation in 1984 in the Active Pharmaceutical Ingredients (API) segment, has its headquarters located in Hyderabad, India.
Dr Reddy’s has a global presence in more than 100 countries, with subsidiaries in the US, UK, Russia, Germany and Brazil; joint ventures in China, South Africa and Australia; representative offices in 16 countries and third–party distribution set ups in 21 countries. It is largest player in the custom pharmaceutical services (CPS) business in India. The pharma major has launched brands like Ciprolet, Nise, Enam, Stamlo, Omez, and Ketorol among others.
The DRL-Lindstrom association started as a pilot in 2012 to provide workwear service to DRL’s FTO 3 Plant. DRL was keen to move away from the traditional model of local laundry people managing workwear to a more promising and professional service provider.
Lindstrom’s one point workwear solution helped DRL to organise and manage right kind of garments to different departments and takes care of washing and maintenance of the same through international EN-SFS 14065, ISO 9001:2015 and ISO 14001:2105 standards which ensures clean, safe and hygiene garments to employees.
DRL looked at Lindstrom not only as the garment supplier but as a partner in the journey to be compliant with the current as well as proposed GMPs, as stated by Mr. R. Arvind Babu, Director- Facilities Management, Dr. Reddy’s Laboratories Ltd.
DRL appreciates the professionalism practiced by Lindstrom executives as they are ready to listen and accept the on-ground challenges at sites and always come back with appropriate solutions and fine-tuned offering to each location – This made them believe in Lindstrom quality service and based on that, today Lindstrom is serving 16 plants of Dr. Reddy’s Laboratories across India.
“For us, Lindstrom is not the one who manages our uniform, but we look them as our partner in the journey to be compliant with the current as well as proposed GMPs.”
– R. Arvind Babu, Director- Facilities Management, Dr. Reddy’s Laboratories Ltd.