Customer experience
Customer experience
To us at Lindström, customer experience is embedded into everything we do to serve our customers. Our aim as a customer centric company is to provide consistent and care-free services to our customer globally. We are actively working together with our customers and engaging different aspects of customer insights to our daily work.
We take pride in our long-lasting customer relationships that last for decades.
*The CSAT is an acronym for Customer Satisfaction Score.
What do customers think about their partnership with Lindström?
It’s sort of like a good marriage. There is trust on both sides and both deliver what we have agreed on. Over the years, we have been polishing a diamond. It’s a pretty dazzling diamond. We know each other’s backgrounds well and we always talk about things honestly with the correct words.
Joni Virta, Swissport Finland
Understanding and meeting expectations
With the newly launched Voice of Customer program, we have an even better way of capturing customer expectations and experiences on a day-to-day basis. With the help of Voice of Customer, we are gathering customers feelings and thoughts through surveys and customer interviews. Gathering customer feedback through various ways is essential to our ongoing work with customer insight utilization that drives our development.
Collaborating with customers happen trough on-site visits, gathering real-time feedback, testing, and sharing new ideas. Through our event concept, Lindström Lounge, we ideate and collaborate new solutions—44 such events took place in 2023 alone.
At Lindström, we believe that providing exceptional customer experience is the foundation of trust. The feedback we utilize, helps in guiding us toward deeper loyalty, satisfaction, and long-term relationships. Understanding customer insights on a deeper level is the key to our success in the future.
Salla Kosonen, Customer Experience Manager
Service transparency
Trough the digital platform eLindström customers can make orders and manage Lindström services easily, quickly and at any time. It is also possible to see data on textile use, washes, and the service process.
Growing with our customers and employees
Reference stories
