Technopolis – modern workspaces with reliable service partners
Technopolis is an expert in workspaces, providing efficient and flexible office services since 1982. Today, their 14 campuses in four countries host 1200 companies and more than 35,000 employees. Their services range from workspace design to reception, meeting services, restaurants and cleaning solutions.
Technopolis and Lindström have been collaborating on the Finnish market for the past few decades. Salla Brunou, Concept manager of Campus and Cleaning Services at Technopolis, shares her experience of the partnership. As a part of cleaning services, Technopolis in Finland have Lindström solutions in place in their facilities. The bathrooms are equipped with washroom service, including cotton towel rolls and on the floors, Lindström mats are placed. Also, other Lindström services can be found in some buildings, such as hand disinfection dispensers, soaps, and toilet roll holders. The cotton towel rolls and the mats are the most crucial services and what Technopolis appreciates the most. Some of Technopolis’ meeting rooms are even equipped with saunas, where Lindström also provides sauna towels.
Reliable service partners are key for Technopolis
Salla Brunou explains that at Technopolis, operating in real estate, there is a large network of service providers. They often operate in similar ways; there is an item that a certain service partner comes and takes care of, such as mats or coffee machines. The maintenance is often an ongoing service, meaning that the partner ensures and handles the same things weekly or monthly. “Lindström is one of the best partners, meaning that there are almost no hiccups. For instance, regarding reclamations, negative feedback, or things that are not working.” Salla shares.
Lindström really do what they promise, they come and take care of the service. It is very smooth, considering the large number of mats. I think there is nearly 800 mats.
Salla Brunou, Concept manager of Campus and Cleaning Services, Technopolis
Salla believes there is a secret ingredient making the collaboration with Lindström work so well. “My guess is that you probably have long-term employees who truly know what they should be doing.” Working with Lindström for close to five years, Salla has found that Lindström is a reliable partner with high-quality services.
That’s maybe the most important thing in service business – a partner that can provide good quality time after time. Inconsistency always causes people to feel insecure, so I would say that Lindström is reliable and trustworthy, providing high-quality products.
Salla Brunou, Concept manager of Campus and Cleaning Services, Technopolis
Supporting clean and convenient spaces
The Lindström mats collect dirt from spreading in the facilities, which supports Technopolis’ cleaning partner in their work. In Technopolis’ campuses, the cleaning needs vary greatly depending on the kind of customers there are. Sometimes, we get feedback from the cleaning staff. They can, for instance, suggest adding mats in high-traffic areas or replacing the mats more often in rainy seasons.
Cleaning operations is a minor part of Technopolis’ carbon footprint, with the Lindström services making up an even smaller part of that. Yet, Salla still highlights the positive aspect of Lindström’s commitment to sustainable solutions. “Sustainability is becoming increasingly important. Partly because of more detailed EU legislation, but also since customers are gaining interest, learning and asking questions about what we do for sustainability.”
Salla elaborates that it’s nice to be able to share to customers that we are working with partners like Lindström, who value recycling, reusing, and minimising the environmental impact.
Hand disinfection dispensers still in use at Technopolis post-pandemic
When the Covid-19 pandemic began in 2020, everyone suddenly needed hand disinfection dispensers in their facilities. While it previously had been more of a nice-to-have feature, it became a must-have. It is important that disinfection dispensers are easy to refill. They should also not splash disinfection liquid on the floor or other surfaces.
“We have used Lindström disinfection devices in our common areas for four years now, and they work well. When I travel and visit Technopolis receptions, I can see that people really do use the dispenser and disinfect their hands,” Salla mentions. Since the dispensers are in frequent use, the metal tray underneath that collects splashes eventually becomes rusty and needs replacing by Lindström. Salla Brunou explains that these replacement needs, and similar feedback can be positive, highlighting that the device is in use. Even if problems occur, it also gives the service partner the chance to react quickly. “No feedback can indicate that the customer is not using the service.”
Responding to feedback
In Salla’s experience, Lindström responds quickly to feedback or order changes if requested.
I’ve been surprised that during the past five years that I have been acting as a country-level contact person for Lindström, there has been so little feedback for me.
Salla Brunou, Concept manager of Campus and Cleaning Services, Technopolis
Feedback usually first goes to a local contact person. If the issue isn’t solved there, they ask me to take it forward from there. For instance, if a partner is not doing what they should be doing. To me, if problems can be solved in the first level point of contact, that’s great. With Lindström, things have been running very smoothly.
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